Are you being bold enough to say that SOME of these aftermarket companies LIE????!!!!?!?!?!?!?

lol owned evil_gri

Uhm, what am I saying?!?

 

speedstate is one company i would love to deal with again. ordered my stuff over the phone after speaking with them in email and got it the next week. good communication.

sharkracing. i would deal with them again in the future but only if i needed to. in the past everything was good but now they have so much going on at the same time they dont get done what they need to. not downing them but they arent the same since they got bigger.

CNK....lets hope everythng goes smoothly. i trust maier and bat so im sure it'll be fine.

 

Random, I can easily go into the complaints about Shark Racing, HDK", and HVE. if you want too. Did you know about some of the vendor problems Kore was having? Probably not, some of his vendors were putting out some sub standard stuff, so Kore decided to start doing everything in house again. If they were to rush out crappy parts to you all, then you all would be bitchin about the quality of Kores stuff. Right or Wrong! rolleyes.gif I had to wait 3 months for my short shifter when Mad House was still in business. I eventually got it and I was happy. I would say keep trying the shop. Law of averages, if you keep trying eventually you all will get through. I will see what I can find out.

[ April 03, 2003, 01:49 PM: Message edited by: Jaws ]

 

DECKER: myself and dan just had a nice little talk about your situation on the phone, yes he was in the shop all day today he mentioned.

Anyway: UR spark plug issue I found very amusing, cause the way that he desribed the condition was a joke, not on his part but on the way they were sent to him, I dunno what happened don't care, just asked him for you, and he is taking care of it.

Well you are in korea or I would have you call, is this about the IM, cause if it is I can ask, I talk to dan @ least 2-4 times a week.

So damn just call during the day liek I do and I always get a response

 

Right if the customers are informed of this situation and perhaps even offered a refund. Wrong if the customer is left in the dark. Seems to me they could have chose a better way to handle the situation. If they were as dedicated to customer service like you were at defending them, they'd be in good shape right now.

You know, you can't polish a turd. You could coat it with gold and sprinkle it with diamonds, but you've still got a turd.

 

Hmm...

Waste my time and money on calling a company that won't return my "Free" emails? From Korea too? No. Sorry. The phone money from here goes to my parents and my stepson, I'll be durned if I'm calling to find out about info that should allready be listed on their site.

Hell, the questions weren't even answered in their own forums. I did finally get a return email, the last time I asked, and it answered one half of a 2 part question.

BTW: I was asking about their Intake Manifold machining, weather or not they did the runners and everything else, or just the intake connection to the TB. So EVERYONE knows, they just do the connection to the TB and powdercoat it.

When Onpol does the entire IM, WITH SHIPPING for $170, and he at least returns my emails in 3 days max, now THAT'S customer service. And that's with a one man crew. (Correct me if I'm wrong)

Again, at least from HDK I got my guage Faces in 5 days. Still never returned an email but they sent my product. Hell, you should see the last letter I got from the BBB concerning SR! I'll have to find it at home and post the letter. I will too, it's nice to see what some of these companies think of their "Team Members" and business ratings. The BBB may will try to help solve the issue as a last resort, and if it's not, hell, even if it's not a good responce, it's listed on their site and that company has to live with it.

Wonder what Kore's and HDK's BBB reports say...

EDIT: You know, after re-reading this thread, it's turning into a flame. We need to all calm down and back off the keyboard a bit. I wish we had a designated thread where we could put all our issues in and not have to worry about it getting flame like. Just get your issue out there and let others decide. Hell, we ARE the more smarter type folks out of all the boards. wink

[ April 03, 2003, 02:01 PM: Message edited by: REDZMAN ]

 

It is turning in to a flame, but by people who are letting their friendship with a person cloud their vision of what good business ethics should be. I think this thread is great, as I COULD have placed an order with them soon for my exhaust. It's really nice to know what headaches I could have gotten myself in to.

 

First off, as it was stated before Kore is run by 2 people. Once again 2 people. One person can't be at the phone to man you calls at a given moment. Judging by your member number. Your pretty much a newbie. So what I say you wouldn't have the foggiest idea what it means. So I won't confuse you. As for them being in good shape. The problem is they have more orders than they can handle. People want there products, its getting them out is the issue. As for defending Kore, I am not really defending them as you said. But I do know Dave and Dan personally. I also know the situtation of whats going on. So I am informing you and everyone else whats going on as well. Spikes response pretty much sumed it up in a nutshell. Simple as I stated it! Turds not included. rolleyes.gif

Random, Dan just got off of the hospital prior to lasts years Carlise which was in may. So that would be 12 months. Also,I hve nocticed something funny or ironic. When someone complains about SR, there thread is eithier locked or is told to contact customer service, but if its another company nothing happens. Why is that?

[ April 03, 2003, 07:34 PM: Message edited by: Jaws ]

 

Hey Jaws,

My number does not mean that I do not know business ethics. The fact that I may be a newb in your book doesn't have anything to to with the fact a company cannot run a business. Stick to the issues at hand, like the fact the people DO wait 8 months for orders, not what f'ing member number I am. It has nothing to do with it.

I don't care that KORE is run by two people, it DOES NOT STATE ANYWHERE ON THEIR SITE THAT YOU SHOULD EXPECT SUB PAR CUSTOMER SERVICE, OR LONGER THAN EXPECTED DELAYS IN SHIPPING, UNANSWERED EMAIL, OR THAT THE COMPANY IS RUN BY ONLY TWO PEOPLE.

You are right though, they do have more orders than they can handle, so whose fault do you reckon that is?? Mine? The uninformed paying customer?? No, it's the fault of the person running the business......it always is. You can never blame it on anything else than the man who is highest up. If you have a sub-par employee, it's the managers fault for either, A: not training or coaching his employee right, or B: not firing his a$$ because he was lame.

As far as not locking this post....why should anyone? The only flaming going on here is from you and other people coming to the aid of KORE. You for some reason feel a need to talk down to me rather than state facts. I'm OK with that though, it really doesn't bother me.

Other than a couple of people taking things personal, this thread is well within the guidlines of the forums. Nobody has said things about KORE that are not true, and MOST people here have been able to act mature about it.

[ April 03, 2003, 08:16 PM: Message edited by: AllBlackTibby ]

 

You must not be reading the right forums then. No posts in the general/off topic forums have been locked about SR. dunno SR tells people to email customer service because that is their policy. You got a beef with that, take it up with them! SR can lock/delete/whatever to posts in their own forum, and it clearly states that in the text at the top of the SR forum.

The same is true for ALL of the retail companies. Kore has been offered a forum here at HA, and has not responded to my emails! If KORE opens a forum here, they will have the same ability.

The point you miss is that SR at least RESPONDS to people. *hint* *hint* Yes, I how how hard it must be for 2 people to run a business. Yes, I can understand how a medical emergency can totally fubar things for them. What I cannot understand is their lack up updates/communication to the people who have order product LONG BEFORE the emergency came about. I'm a KORE fan. I've ordered stuff from them in the past, and I will in the future. I even defend the KORE name where appropriate, however, I cannot defend them in these three specific cirumstances, and feel these three customers are not only owed their product or their money back, but an apology for whatever mistakes/happenings. When I promise to do something for someone, and I don't do it, for whatever reason, medical or personal, I apologize for it. Even if it was something that was beyond my control. It's a courtesy. Something that goes along with customer service. Apparently you just lack and understanding of that concept(customer service).

I do have good news . Jaws021 heard from KORE. They sent him a tracking number for his replacement clutch, a brief explanation and an apology for the delay. Hopefully Decker and Maier will get similar results in a timely fashion.