Seems to me we have a few immature board member around here...
Perhaps Hyundaiaftermarket should ask you to submit your maturity level when registering for the message boards. Its not rocket science, if you can't be patient, ask for your money back.
Now, perhaps SR should throw in a little something extra for the inconvenience to the guys that have waited for their Euro's, but other than that--- GET OVER IT.

 

Okay folks. Some of you have apparently forgoten the spirit/reason this website/forum was started.

Let me clarify some things here for EVERYONE.

#1. No Flaming is allowed.
We don't have a flame forum. We don't allow flaming in any of the forums. If you put in an abusive/inflamitory post, expect it to get deleted, and expecte to get a warning from one of the moderators, or possibly banishment. There is NO REASON for posts of this type. NONE. If you have a valid complaint/argument/point, you should be able to state your complaint/arugument/point without attacking the other person/company. If you don't have facts to back up your statements/opinions, that's all they are opinions. Everyone has them, don't expect anyone/any company to bow to your opinons.

#2. The "retail" forums are there for customers to communicate with the various companies. So folks can ask questions about products. Hopefully, your question has been asked before, and HOPEFULLY YOU WILL SEARCH for the answer. This saves the retail company from answering the same (will the xxx fit my XXX) e-mail 100 times. This frees up their time to make more product, or deliver it cheaper. It benefits you the consumer, and that's the reason I created the forums in the first place.

The "retail" forums are NOT THE PLACE to discuss product complaints/customer service issues. That is an issue between you and the company you order from. If you cannot get an answer via e-mail, then I encourage you to find alternate means to contact them, including, but NOT LIMITED TO, calling the company, and posting in the proper company forum.

I understand it is cheaper to use this forum. I also understand it is infinately EASIER to just FLAME a company in a post than it is to actaully pick up the phone and complain to a real human on the other end of the phone line. That is why I URGE you to consider your posts very carefully. If you were to invest $1.50 in a phone call to actually talk to a HUMAN, you wouldnt say half of what some of you type.

For those of you who feel compelled to post on a customer service issue...if there is a post going on a subject, I expect you to post IN THAT THREAD, not create your own, in another forum, using a different subject...but on the same old topic. If you STILL cannot get and answer, or what you feel is proper customer service, I urge you to contact ME. I will do what I can on your behalf. If you want to complain about a thread that is locked or a post that is edited. Take it up with ME!. None of you have. Silence gives consent.

#3. It CLEARLY states at the top of the retail forums, that each company is not obligated to reply to your posts, and has complete moderator control (edit/delete) over the posts in their forum. It also CLEARLY states that if you have a customer service issue with a company, it is STRONGLY suggested and recommended, that you contact them via e-mail. Each companies e-mail address is linked to at the top of their respective forums.

These forums are NOT intended to be used for customer service issues. They are there to help, you the consumer, make an informed decision on the products you potentially might buy, and get your questions answered before buying.

If you have a problem with posts being unnecessarly edited, ask yourself a question. How professional/business like was your post? If you have a complaint, I would expect you to state the following information.
Your Issue/complaint
Your attempts to fix the situation
Your attempts to contact the company
The company's attempts to fi the situation, and why you feel they were/are unacceptable
What you feel the company should to to fix the situation.

If you didn't follow this format, and instead, called the company names, or the people working for the company names. You should EXPECT such posts to get deleted/edited. If not by the particular company, I do it when I see such language/posts in ANY forum.

So far, about 75% or more of "complaint" posts I have seen revolve around Shark Racing and the Gen1 "altezzas". If you want your money back, SR is willing to give it to you. Flaming SR, or Brad isn't going to get them made any sooner. Creating new threads about the subject isn't going to get them made any sooner. Be reasonable. Do you really think SR has updates but is with holding them? Don't you think they know that after 1.5 YEARS they know folks are awaiting any updates? Do you think they are made, and sitting in a warehouse somehere? If they were made, they would be selling and shipping them. If/when updates are available, SR will post them on their website. If/when they lights get made, they will ship them.

If you have a complaint that e-mails are getting ignored from any company. There are things you can do.
Use return reciept. Then you know who opened it, and when.
Use confirm delivery. that way you now they got it.
If you don't get confirm delivery, or return reciept, you know your e-mail was 'lost'.

I'm sure some of you want to flame ME now for this, feel free, just do it via e-mail if you want to use profanity/flame. If you want to post something CONSTRUCTIVE Please feel free to post it in this thread.

If anyone wants HELP, e-mail me. I'll do what I can to help.

P.S. I must say, I find it somewhat absurd that Brad does not know the "status" of the lights, that "only" the people in Korea know what is going on. Brad, one word. ASK!!! If there is no change, then you can at least tell people that you spoke/e-mailed them that day, and that there is no change/no update...but at least folks will know that you asked every day (it might show you care), and it would also guarantee that as soon as any changes happen, you are notified, and can then update your customers. Expecting your customers to check a website every day is rather absurd. Especially since that same webpage said for 2+ months the lights were done and on a ship to the USA, only to have the lights mysteriously dissapear without a single product photo every been taken/shown. I have to ask, if they lights WERE made, and WERE on a ship, what happened to them? If they were lost, why has a second shipment not been done? If the lights were never ready, and were never loaded on a ship bound for the USA, why did you state that?

 

Both Korea an US have their own projects they work on. We both rely on the other to give us status reports on them. For example, the euro lights. I am not involved at all in the process of it at all. They have informed me that they will let me know when they know something concrete on it, and they will email it to us right before posting it on the website. They do give us bits and pieices of info, but nothing for sure, nothing that we could concretely tell a customer. Same goes for projects like our Elantra body kit and intakes, etc. that we will most likely be selling in Korea. They have nothing to do with the process of it, and I tell them that when i have info on it that is concrete, i will let them know, which i do. For anyone who has called or emailed the past week, they have all been told that there is supposed to be an update this weekend, or shortly thereafter on the lights, because this is what we were told. Update hasnt happened yet, but i have the full faith that it will happen today or tomorrow. For the last update, they were told a concrete date that the lights were supposed to go out and ship to the US via a third party. Thus they posted what they did on the website. I dont have any lights here, so obviously something is up. However i do not know the specifics of what has gone down over there, and i am not authorized to change the status of the webpage about the lights. Only Sam is. Same as he cant change the pages on the CAI, Body kits, etc.

I am not going to speak on behalf of the Korean office as to why there have not been any updates lately to the page. Only thing i can say is what they have told me, they will update the page when there is concrete information. And, more recently, that an update is coming any day now. Aside from that, i cant help anyone.

 

Ok so i was a little annoyed when i saw the locked thread and over reacted a little, its just that this post at least let me know that there were others in the same situation. As i have followed all of the guide lines i have emailed them constantly with no results. I cannot however afford to call from the UK to the US that would be more like a $50 call for me. Its just so annoying to see things like that happening as this place has helped me so much in the past.

Yeh somethings were a little over the top that were posted but thats just peoples way of reacting when they dont know what the hell is happening with thier cash. I for one cannot afford to throw away $200 and how do we know that isnt what we have done. These comments of just ask for your cash back, if you look at the post thier are people who have done just that and still have no reply.

JAWS fine if thats the way you feel but you should have known that that was not aimed at you the same as the other mods here that have not commented on that part know it does not apply to them. Its a pity that you feel that was because i would miss not being around the people here a hell of a lot. I even used my free net time to visit the site when i was on exrcise in Oman. This is the whole reason why it wound me up so much because we are supposed to be a comunity that sticks together and no matter how you look at it we are being dumped on. It appears that even the US office is bieng dumped on but they should be kicking head offices butt for an answer. Not giving replies like.

As for maybe thell offer a copmpensation freebe they did ages ago in thier email they sent out about 6 months ago i took the wait and get a freebe now. I sent this email loads of times and half a year later nothing. Was this a lie aswell?

The option i chose and got no reply to(yes i still heve the email i copied and pasted your words direct).

So where is my choice then?

Maybe they should take lessons off Random for customer services, Thanks for the email mate.

Finally that should not have been locked because questions were still answed such as at least we know that they are keeping the US office in the dark and not just the customers. The US office now knows that they are not repying to the emails and that people are annoyed so maybe some info will start to filter down. As i for one just want to know what the score is as they have NOT been on the way for 2 months.

Oh and i dont believe SR will have made any interest fees on the money as they will have had to pay the manufacturers a fair bit more to set it up than the initial orders would have made. Anyway my fingers hurt later all.

 

There ya go Bradley. Make up more excuses to dodge teh bullet again.

Call or e-mail the Korean and ask for an update! Then you can let everybody that asks know about the status. I know that any customer-repecting company is too busy to make their customers happy. Is this not the case with SR?

And this line just cracked me up:

There goes that good ol' SR engineering trying to sell MAF-based intakes in Korea.

 

All requests were kept on file. There was no reply given to the people who were just letting them know what they needed for their credit, all are just put on file. The freebie is to be sent out when the lights are sent out.

First of all, this issue does not concern you. Second of all, nothing has changed. Its always been the same, nothing is being made up.

Are you even reading any of this threads? FOr the 100th time, the Korean office has said, and have come through numerous times in the past year, that they will post up information as they get concrete details on the status. If there is no update, there is no concrete details, ie: no update. ALso, i have been saying for a week now that the last they said was that there would be an update this weekend, or shortly thereafter.

Um, both of the intakes that we have pictured on our website that are in production will fit the Korean cars.

 

See this is why the posts shouldnt be locked because there is something else we didnt know as the message said

so i thought there was something else that was being ignored i now know it isnt the case. It wasnt the fact that im just after a freebe i want the lightes with or without its just i didnt know that they were even kept on file i just thought it was a hollow promise because we wernt told that.

 

This reminds me, I've still never gotten a refund for the crap brake pads SR sent me (and I sent back) in April. Time to email customer service.

[ December 16, 2002, 04:31 PM: Message edited by: skierd ]

 

April!!??
wow skierd!

? What was wrong with the pads?

just wondering

 

Well here's a simple one.

Yamenenko...

ANSWER THIS QUESTION...

Random asked it actually...

Why don't you just...

[/b]

Good companies thrive and survive on their customer service. Does anyone at SR have a clue what YOU are doing to their image?