Ok here is the deal, Ive seen this a few different places and i want to know where everyone is drinking the yellow cool aid from. WHY oh WHY do people feel the need to call other people they work with 'customers' ? WTF?! I walked into the procurement guy and i asked him what he was doing down on our floor and his response " visiting my customers" . I gave him the crazy.gif look and said what customers? I though he may have had a vendor or someone in house. No this dude considers the IT department his customers cuz he does the buying for them. I told him they are his co workers and walked away.

I have also herd people say that IT support needs to do a better job with their customers and teat people like customers. What the hell IT support doesn't have customers ( i dont get paid by them or tipped) they are users, we are all under one company. Customers are people who buy products from our company so where did everyone get the kool aid from calling internal departments customers?

im sorry im from old school, all this feel good language at the work place now, that's just so someones feelings arnt hurt. Im sorry some people need real life and some bumps and bruises in life.

maybe im the crazy.gif hyper2.gif

 

No, you're totally right. Sounds really strange that people who all work together consider each other customers. Makes absolutely no sense at all.

So since "the customer" is always right in the world of business.....does that mean you can walk into your boss's office and call them a lazy fat bastard, and get away with it since "the customer" is always right? lmao.gif

 

Yea i've never heard of that before. That's a little weird. I've heard of the terminology of managers have to treat their team as they would a customer. As in management should be working for their teams not vice versa. But as an IT guy i would never call people i support my customers.

 

More and more people are doing it to, i really want to know what article they read of what managment class or group is out there advocating this. I dont do touchy feely all feel good type of life. If your wrong, ill tell you, if i dont like you ill make it a point for you to know that. I have no problems cold cocking some twit if he messes with my fieance`.

"when people call in they are our customers". IT group DOESNT HAVE CUSTOMERS!!!..

I would either make a horrible manager or so unorthodox it would just work...

 

I'll chime in from the IT world...

customer (plural customers)

1. a patron; one who purchases or receives a product or service from a business or merchant, or plans to

Therefore, our "users" are also "customers."

It's not meant in a derogatory sense. At least when I use it...

 

Ya i get the definition but i just think it was one of those office buzz words that doenst make sense in this aspect. Everyone is on the same team.