Ok, i am an internet service provider technician (which basically means i answer the phone and help people out) well this girl called in and said that she could go to any website she wanted except hotmail.com she has 3 computers in her house all using dial-up. none of them will let her go to that site. it has been doing this for 3 days now. does anyone know what the problem could be? thanks

 

Does she have three seperate phone lines, or are they using shared internet connection? If it is all going through one computer she may have a proxy set to block hotmail.com.

You can do like linksys does and recommend she call Best Buy's GeekSquad. It'll cost her, but it will get resolved.

 

she has 2 phone lines and the 3 computers are all on 1 phone line. is there anything i can tell her to try?

 

Have her try to connect to Microsofts other websites (www.microsoft.com or www.msn.com).

Also, have her try using firefox to connect to the websites.

 

she can connect to both of those sites, we tried that. just wont let her go to hotmail.com any other suggestions smile.gif

 

Which operating system is she running?

 

did she type in "www." at the beginning?

 

windows xp (not for sure if it is SP1 or SP2 though) and she is using internt explorer

 

Does she have content advisor enabled?

Open IE, click Tools, Internet Options, Content, It's the top block.

Does she have hotmail listed in the restricted sites?

Open IE, click Tools, Internet Options, Security, Click on Restriced sites, then click the sites button. Ensure there is nothing in there.

Does she have cookies enabled? Hotmail will not allow you to access the page if you are blocking cookies. Tell her if she is using one of those cheap downloadable spyware utilities to turn it off.

 

Try to ping www.hotmail.com and try to connect to the ip adres (here it's: 166.63.208.158)