Secret Shoppers Give Mercedes-Benz Top Marks For Customer Experience
07-13-2010, 09:39 AM
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Secret Shoppers Give Mercedes-Benz Top Marks For Customer Experience
If you've ever had the pleasure of working in retail or the service industry, you already know how much fun secret shoppers can be. (For the rest of you: not very.) Over the past four years, the folks at America's auto dealerships gotten in on the party, too, thanks to Pied Piper Management's annual customer experience study. Results from the 2010...View the full article
