SFR and some people at Gen Coupe should read this...
http://www.cnn.com/2012/01/02/tech/w...tml?hpt=hp_bn6
Five tech behaviors to drop in 2012
I'll quote the main one....
Five tech behaviors to drop in 2012
I'll quote the main one....
Inviting Internet karma
Do you run an online business? Are you hoping to get elected? Heck ... do you do just about anything that involves dealing with other human beings?
Then don't be a jerk. It will just make the watchdogs of the Internet have to waste time taking you to the digital woodshed.
Remember the customer service rep who recently told a customer whose video-game controller order had been repeatedly delayed to "grow up"? (The rep also helpfully called him a "complete moron.") The guy was fired after sites such as Penny Arcade got their hands on the e-mail chain.
Did your airline break a musician's guitar? Pay him for it, or he'll write a catchy country song and post it on YouTube, where 11 million people will see it.
Want to charge your customers $2 just to make their payments online (the quickest, most environmentally friendly and easiest-to-process way)? They'll hound you online so mercilessly that you'll have to change your mind the next day. Yes, Verizon, we're looking at you.
We've got this great big tool to tell lots of folks about your wrongdoings really fast. So resolve to be nice. Or you will pay.
Do you run an online business? Are you hoping to get elected? Heck ... do you do just about anything that involves dealing with other human beings?
Then don't be a jerk. It will just make the watchdogs of the Internet have to waste time taking you to the digital woodshed.
Remember the customer service rep who recently told a customer whose video-game controller order had been repeatedly delayed to "grow up"? (The rep also helpfully called him a "complete moron.") The guy was fired after sites such as Penny Arcade got their hands on the e-mail chain.
Did your airline break a musician's guitar? Pay him for it, or he'll write a catchy country song and post it on YouTube, where 11 million people will see it.
Want to charge your customers $2 just to make their payments online (the quickest, most environmentally friendly and easiest-to-process way)? They'll hound you online so mercilessly that you'll have to change your mind the next day. Yes, Verizon, we're looking at you.
We've got this great big tool to tell lots of folks about your wrongdoings really fast. So resolve to be nice. Or you will pay.
It's really hard to find any vendors or manufacturers with great customer service. In a time where e-mail is available everywhere and checked multiple times a minute, you should be able to get a response immediately, not days later.





Someone send that article to Jay and the admin at Gen Coupe in an email