Alright, I ordered angel eyes for my old accent, and well here is my experience:

<u>6/16/08 Order was placed $368</u>

Let the e-mails begin.....

7/5/08 Me
<div class='codetop'>CODE</div><div class='codemain'>Hey guys, sorry to bug you, any idea when my lights are going to ship out, and if they already have can i get some sort of tracking.</div>
7/7/08 (2 days later) SharkRacing
<div class='codetop'>CODE</div><div class='codemain'>All our headlights are custom-made, so take a little longer to ship than our other products. We will try to ship as soon as possible. When we do ship, we will send you the tracking number. Thank you for your understanding.</div>
7/20/08 (too many days later) Me
<div class='codetop'>CODE</div><div class='codemain'>I would like a refund on this item, i have ordered it a month and a half ago and it still hasn't shipped out yet.</div>
7/20/08 SharkRacing
<div class='codetop'>CODE</div><div class='codemain'>We state on our site that all our angel eye headlights are custom-made, so take a little longer than other items. We offer the best quality headlights and as a result, we have a lot of headlights orders to contend with. Please be assured that we will ship as soon as we can, and you will be more than satisfied with our headlights.
Kind of sounds like a broken record to me and doesn't put the money back in my pocket. Back to the story.</div>

7/21/08 Me
<div class='codetop'>CODE</div><div class='codemain'>I'd rather just get my money back please.</div>
7/22/08 Me
<div class='codetop'>CODE</div><div class='codemain'>Can i get a refund please?</div>
7/24/08 Me
<div class='codetop'>CODE</div><div class='codemain'>I've sent a few e-mail asking for a refund for my headlights, its taking too long, I will start a chargeback if I don't get a refund before Friday. I hope this is not how you do normal business, sure when someone wants to order something your quick to get there money, but not quick to deliver. Now I want my refund and I don't get any replies back?</div>

So i started a claim with paypal...

<u>Dispute Messages:</u>
7/25/08 Me
<div class='codetop'>CODE</div><div class='codemain'>I have sent several e-mail's asking for a refund and no replies. Please give me my money back. Its been a 1 1/2 months and it hasn't even shipped out yet. I just want a simple refund, I don't want to do business with your guys any more.</div>

7/28/08 (3 days later) SharkRacing
<div class='codetop'>CODE</div><div class='codemain'>Sorry but we never got an email from you asking for a refund. We have put a notice on our site asking our customers to email us at our GMAIL account if they do not get a reply within a few days from our regular email account.

For the headlights, we specifically state on our site that all our angel eye headlights are custom-made, so take a little longer to ship than our other products. Since there are so many different combinations of colors and headlights, not to mention the fact that these are very popular to our customers, we really can't make them ahead of time. If you really want a refund, we can grant you the refund, but your lights are all ready to ship. If you are willing to accept the lights, we can ship this week, and you can get the lights by Monday or so.</div>

7/28/08 Me
<div class='codetop'>CODE</div><div class='codemain'>I would just like a refund this time, but in the future I will let this slide and forget it happened, as a manger I understand that things happen and I will consider Shark Racing in the future for purchases for my Tiburon as well as my accent.</div>

7/28/08 SharkRacing
<div class='codetop'>CODE</div><div class='codemain'>We can grant the refund, but I fail to see what you mean by saying that you will "let it slide". What are you letting slide? As I said, we specifically say beforehand that all headlights are shipped later than other products because they are custom-made, so I fail to see what you are letting slide.</div>

I got my refund. Now they want to argue with me again.....

7/28/08 SharkRacing
<div class='codetop'>CODE</div><div class='codemain'>As requested, we have cancelled the order.
I am curious about your comment. Exactly what are you letting slide? We specifically say beforehand that headlight orders are shipped later than other orders because they are custom-made.
As I said before, your headlights were all ready to be shipped, and it happens that we have another customer who ordered the same combination as you did, so he lucked out by getting his earlier. If we didn't have a customer to ship these to, the refund would not have been so easily refunded. Just so you know, since these are all custom-made.</div>
7/29/08 Me
<div class='codetop'>CODE</div><div class='codemain'>I was talking about the whole communication problem.</div>
7/30/08 SharkRacing

<div class='codetop'>CODE</div><div class='codemain'>What communication problem? I checked our regular emails, and we had replied to your most recent emails. If you haven't received a reply within a few days, we have a notice on the site, asking people to email us at this Gmail account, since email is sometimes unreliable.
I just checked this email account, and you had never emailed us here.</div>
7/30/08 Me
<div class='codetop'>CODE</div><div class='codemain'>OK, well this is going nowhere. I sent 3 e-mails to your other e-mail address, which I've got reply's on prior to this, it just so happens that when I wanted a refund all the e-mails I sent apparently didn't get received. And somehow that is my fault? You are correct i've never e-mailed you at this one because I thought your official "@sharkracing.com" would be the main one that you check, just like every other company in the world. (if i wanted to talk to microsoft i wouldn't e-mail microsoft@gmail.com)

Regardless of the fact that I didn't e-mail your gmail account, the problem got resolved and I'm satisfied, I told you I would give you my business in the future, yet you still seem to be arguing with me. Instead of pushing the argument further and further, I'm not your boss or anything, but use this as a training experience in customer service. Because there are people out there that are a lot worse than me.</div>

Now just seeing what they say back, if they still want to argue with me lol. Do you see any customer service there? All they are doing is being childish and trying to cover their ass and still no customer service, sure they gave me my refund, but they're still arguing about it with me and the only way i could get my money back was by filing a dispute with paypal.

 

Unfortunately, SR has a very big reputation of doing things like that to people. However, some people have had great experience, while others have had much much worst. Take it as a learning experience I guess. Alot of people stay away from them for just that reason you posted. If you're going to buy anything, keep it as small as possible, so if it never shows up, you're not out alot of money.

Good luck with future endeavors with other vendors. smile.gif

 

SR is still around?

 

Well, they seems to be hit or miss. I ordered a leather steering wheel and got it in 2 weeks. I ordered a Roadruns grille at the same time and it came 2 weeks later (4 weeks total).

 

Yeah....buying things like oil caps or steering wheel covers are small time items. I would buy those items any day from them over a body kit, or anything with real big value.

 

<div class='quotetop'>QUOTE(i8acobra @ Oct 15 2008, 06:36 PM) </div><div class='quotemain'>Well, they seems to be hit or miss. I ordered a leather steering wheel and got it in 2 weeks. I ordered a Roadruns grille at the same time and it came 2 weeks later (4 weeks total).</div>

thats actually not bad since it's coming from Korea, some of our items take that long also when we are shipping from there.