Importshark
10-04-2005, 08:02 PM
#21
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Tom didn't take anyones money ....... Tom (Me) does not see any money from imported body kits, That is Mikes division. I only handle the Cuda, JS, and Ixion kits.
The issue is with the buyer and the Importshark "East Coast" office (Mike). Not the Midwest office which is me (Tom).
BUT, since I have am in the position to do this, here is what is going to happen.
THERE WILL BE NO MORE BODY KITS IMPORTED UNTIL THE CURRENT ISSUES ARE RESOLVED. I will be removing imported kits from the site until ALL current orders are filled and shipped. Once that is done I will look into another way of getting kits to the U.S. ......
btcorrad I understand your frame of mind ..... and know how you feel, I have been in your shoes, we all have at one time or another ..... but honestly there is an easier way than to involve lawyers and such. Just find someone to buy the kit, I guarantee someone will jump on it, if it sells before Rick ships it, he can just ship it to the new buyer. That is just a suggestion, but honestly things will change .....
The issue is with the buyer and the Importshark "East Coast" office (Mike). Not the Midwest office which is me (Tom).
BUT, since I have am in the position to do this, here is what is going to happen.
THERE WILL BE NO MORE BODY KITS IMPORTED UNTIL THE CURRENT ISSUES ARE RESOLVED. I will be removing imported kits from the site until ALL current orders are filled and shipped. Once that is done I will look into another way of getting kits to the U.S. ......
btcorrad I understand your frame of mind ..... and know how you feel, I have been in your shoes, we all have at one time or another ..... but honestly there is an easier way than to involve lawyers and such. Just find someone to buy the kit, I guarantee someone will jump on it, if it sells before Rick ships it, he can just ship it to the new buyer. That is just a suggestion, but honestly things will change .....
10-05-2005, 02:20 AM
#22
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Tom, for surface value that almost makes sense. However, we have no idea when or if Rick is even getting these kits in. So far, all I've gotten is excuses and refusals and this will be the 3rd kit to speak of in regards to me, even though I've never seen 1.
Walk with me:
Say you buy a ticket for $2000 from Ticketmaster to a Rolling Stones concert scheduled for 2 weeks from purchase date. Their policy is no refunds for shows.
2 weeks come and go, the concert is posponed with a seemingly legitimate reason to a date some 2 or 3 weeks later.
5 more weeks pass (7 total weeks now) and you're told the concert will go scheduled as planned the following evening.
The following evening passes, no concert, no excuse. The following day you're told the program director had a family emergency and had to go out of the country for 10 days.
After several months of no updates, you go back to Ticketmaster demanding a refund. They say "no refund" and suggest you take up the problem with the Rolling Stones program director because it is his fault. Or, the suggest you could always try to sell the tickets to another 'Stones fan before their show actually goes on.
What planet does that make sense on?
Walk with me:
Say you buy a ticket for $2000 from Ticketmaster to a Rolling Stones concert scheduled for 2 weeks from purchase date. Their policy is no refunds for shows.
2 weeks come and go, the concert is posponed with a seemingly legitimate reason to a date some 2 or 3 weeks later.
5 more weeks pass (7 total weeks now) and you're told the concert will go scheduled as planned the following evening.
The following evening passes, no concert, no excuse. The following day you're told the program director had a family emergency and had to go out of the country for 10 days.
After several months of no updates, you go back to Ticketmaster demanding a refund. They say "no refund" and suggest you take up the problem with the Rolling Stones program director because it is his fault. Or, the suggest you could always try to sell the tickets to another 'Stones fan before their show actually goes on.
What planet does that make sense on?
10-05-2005, 06:37 AM
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I probably have no place in this, but I wholeheartedly believe this guy deserves a refund. I mean, he has been lied to over and over and still hasn't gotten his product 5 months later. How can you expect someone to wait 5 whole months? I mean, 2 months is even lengthy, but tolerable under the no refund policy. 5 months though? Is he going to have to wait 6 months... or even a year for a simple body kit if he still wanted it? What was the point of him spending hundreds of dollars if he still can't have something? If you can't produce the product to the expected and/or given date, than you should not give the product. I see you will be taking body kits off until all are shipped out, but perhaps you need a better process for kits in general. Seeing as how this disaster came about, maybe it is time to start re-thinking your policies. This isn't a $20 video game that never got to him in the mail. This is a multi-hundred dollar body kit for a car. He can't just spend another grand or so on another kit and say "Oh well." What if he had plans for a show, or any plans to speak of? They were completely ruined by this factor. I know the fault is being pointed at different people, but I really do believe he deserves a refund. I used to work for a marine forensic investigation firm and came across cases like this often (people would expect and/or be promised certain things for business purposes, and were lied to, thus causing the lawsuit in general). Besides, how do you expect him to sell this kit off and hope to get his money back? Not everyone is willing to spend such a gigantic amount of money so quickly. It could be months or even years before he sells this kit IF he ever gets it.
I'm just trying to help. I mean really now... a few weeks or a couple of months is one thing, but 5 months? It's really just out of hand. I do realize that some of you are not responsible, but you work for this company. Instead of letting it go, you should have worked hard at it to get your customer their product in a reasonable amount of time. I hope you resolve your issues with the other companies you deal with though.
I'm just trying to help. I mean really now... a few weeks or a couple of months is one thing, but 5 months? It's really just out of hand. I do realize that some of you are not responsible, but you work for this company. Instead of letting it go, you should have worked hard at it to get your customer their product in a reasonable amount of time. I hope you resolve your issues with the other companies you deal with though.
10-05-2005, 06:52 AM
#24
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well.. i guess ill state my opinion here.
first as far as the no refunds on kits put out in strait english on the site and the fact these kit have to come from the factory in korea, i doub youll get a refund, youll just have to wait on the kit, or sell it.. 5 months to get a kit here is nothing from my experiences.. a body kit is not something small and will prob be held up in customs and what not. if the kit was not in stock at factory, it would need to be made, money tranfers would have to clear, etc.
if the kit is in ricks hands at the time, then you will probably be waiting a while longer because of the recent events of his company. 5 months is really not all that long.. i know liz, tc, waiting a LONNNNNG time for her zefiro kit from rick.
i waited 9 months for my carbon fiber hood from erebuni and there in new york. i got excuse after excuse about losing the first hood, falling out of truck, etc.
i am waiting still, going on 8 months for the wide shark fenders from real and they havent even begun production yet.
its not easy to deal with a company thats based out of korea, especially when its a company that i doubt they deal with much.. dont hear about much dealings with linetech.
<div class='quotetop'>QUOTE </div><div class='quotemain'>I'm not stupid and this whole REAL Eng. excuse sounds like a scam.</div>
do u really think a company like importshark with its reputation would just make up some BS like that??
only thing that i think should happen is they find out where your kit is and get it to you soon.. you do not deserve a refund at all and should not get one unless u never get the kit.. they cant fork out 1300-1500 or w/e u spent on that kit and just give you your money back cuz your impatient..
so if it is REALs problem because he lost it then youll have to try and try to get some money back from him..
first as far as the no refunds on kits put out in strait english on the site and the fact these kit have to come from the factory in korea, i doub youll get a refund, youll just have to wait on the kit, or sell it.. 5 months to get a kit here is nothing from my experiences.. a body kit is not something small and will prob be held up in customs and what not. if the kit was not in stock at factory, it would need to be made, money tranfers would have to clear, etc.
if the kit is in ricks hands at the time, then you will probably be waiting a while longer because of the recent events of his company. 5 months is really not all that long.. i know liz, tc, waiting a LONNNNNG time for her zefiro kit from rick.
i waited 9 months for my carbon fiber hood from erebuni and there in new york. i got excuse after excuse about losing the first hood, falling out of truck, etc.
i am waiting still, going on 8 months for the wide shark fenders from real and they havent even begun production yet.
its not easy to deal with a company thats based out of korea, especially when its a company that i doubt they deal with much.. dont hear about much dealings with linetech.
<div class='quotetop'>QUOTE </div><div class='quotemain'>I'm not stupid and this whole REAL Eng. excuse sounds like a scam.</div>
do u really think a company like importshark with its reputation would just make up some BS like that??
only thing that i think should happen is they find out where your kit is and get it to you soon.. you do not deserve a refund at all and should not get one unless u never get the kit.. they cant fork out 1300-1500 or w/e u spent on that kit and just give you your money back cuz your impatient..
so if it is REALs problem because he lost it then youll have to try and try to get some money back from him..
10-05-2005, 07:13 AM
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They are a company in Korea correct. Why would it take 5 MONTHS to ship a body kit. Either it's a one mans show, or they don't really seem to care how they are thought of. I'm in my 4th year in majoring international Business adminstration, and I'll tell you one thing, this whole situation situation is POOR busniess practice no matter which way you look at it. Concidering they were one of the only vendors they can afford situations like this because people still demand products and they can't purchase them from anywhere else. I wonder why the business went?
As for the Importshark company, what kind of management policies and long run customer service do you guys go by? Because I think now that after 2000 members here that might of read this thread will think twice and maybe three times before making a decission to purchase your products. I know I will. Poor customer service and in business that is one major factor of being succesful and having a net income.
As for the Importshark company, what kind of management policies and long run customer service do you guys go by? Because I think now that after 2000 members here that might of read this thread will think twice and maybe three times before making a decission to purchase your products. I know I will. Poor customer service and in business that is one major factor of being succesful and having a net income.
10-05-2005, 07:36 AM
#26
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<div class='quotetop'>QUOTE (01importshark @ Oct 5 2005, 06:52 AM)</div><div class='quotemain'>Blah blah blah<div align='right'><{POST_SNAPBACK}></div></div>
They won't accept refunds on goods exchanged for money. I NEVER GOT THE GOODS, SIR.
As for your bogus, "5 months is nothing, so-and-so waited X months, I waited X months" is neither appropriate nor intelligent. Let me try and spell it out for simplicity's sake.
1: When I ordered the kit, they had IN WRITING, on the website, a note on all body kits stating "allow 4-6 weeks for delivery". Since then, since they have NO accountability, they have changed it to "allow ample time for delivery" or some such garbage. My order would be legally grandfathered to the orignial terms only allowing no refund legally, IF I recieved the kit within the ORIGINAL shipping terms that they themselves contracted to. It has been 5 months, not 4-6weeks.
2: When I bought the kit, he said he had it in his warehouse, in good shape, READY TO SHIP WITH NO WAIT. NOT 5 MONTHS.
3: After taking his sweet time to discover the kit in the warehouse was damaged, AFTER the cash cleared their bank, he then tells me he has another kit in customs that he could get to me in a couple weeks, if I so desired. NOT 5 MONTHS.
3:I feel people like you are ultimately to blame for scenarios like these even happening. It is, to me, your seemingly blind allegience to companies with business terms that i consider questionable that allow them to believe their practices are proper.
4:They themselves ADMIT to having no idea when the kits will ship yet, they have been taking orders for kits EVEN AFTER THEY KNEW RICK HAD A PROBLEM MONTHS AGO.
Jeez, some people amaze me. This whole issue is cut and dry. They took money in exchange for goods that were to be delivered within a specific amount of time. Their "no refunds" policy ceases to become binding as soon as they fail to meet their own terms of delivery.
This is NOT between me and Rick. It is up to THEM to get THEIR money from him after they refund ME since the arrangement was between ME and THEM. Whatever they decided to do with Rick is between THEM and RICK. It's basic situational mathematics for pete's sake.
And again, I guess you would be IMPATIENT if you were forced to wait 5 months for your bimonthly paycheck that you had already worked for, huh?
They won't accept refunds on goods exchanged for money. I NEVER GOT THE GOODS, SIR.
As for your bogus, "5 months is nothing, so-and-so waited X months, I waited X months" is neither appropriate nor intelligent. Let me try and spell it out for simplicity's sake.
1: When I ordered the kit, they had IN WRITING, on the website, a note on all body kits stating "allow 4-6 weeks for delivery". Since then, since they have NO accountability, they have changed it to "allow ample time for delivery" or some such garbage. My order would be legally grandfathered to the orignial terms only allowing no refund legally, IF I recieved the kit within the ORIGINAL shipping terms that they themselves contracted to. It has been 5 months, not 4-6weeks.
2: When I bought the kit, he said he had it in his warehouse, in good shape, READY TO SHIP WITH NO WAIT. NOT 5 MONTHS.
3: After taking his sweet time to discover the kit in the warehouse was damaged, AFTER the cash cleared their bank, he then tells me he has another kit in customs that he could get to me in a couple weeks, if I so desired. NOT 5 MONTHS.
3:I feel people like you are ultimately to blame for scenarios like these even happening. It is, to me, your seemingly blind allegience to companies with business terms that i consider questionable that allow them to believe their practices are proper.
4:They themselves ADMIT to having no idea when the kits will ship yet, they have been taking orders for kits EVEN AFTER THEY KNEW RICK HAD A PROBLEM MONTHS AGO.
Jeez, some people amaze me. This whole issue is cut and dry. They took money in exchange for goods that were to be delivered within a specific amount of time. Their "no refunds" policy ceases to become binding as soon as they fail to meet their own terms of delivery.
This is NOT between me and Rick. It is up to THEM to get THEIR money from him after they refund ME since the arrangement was between ME and THEM. Whatever they decided to do with Rick is between THEM and RICK. It's basic situational mathematics for pete's sake.
And again, I guess you would be IMPATIENT if you were forced to wait 5 months for your bimonthly paycheck that you had already worked for, huh?
10-05-2005, 07:53 AM
#27
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*mod edit- do not insult other members, keep it civil!*
i know you dont have the goods..
nor appropriate or intelligent?!!? WTF does that mean? things sometimes take time is the whole point of the thing... shit happens..
everything isnt cut and dry especially with hyundai products, and especially when dealing with getting them from korea...
<div class='quotetop'>QUOTE </div><div class='quotemain'>3
eople like you are ultimately to blame for scenarios like these even happening. It is your blind allegience to companies with business terms that i consider questionable that allow them to believe their practices are proper.</div>
i am to blame? have u seen my posts about the fenders? do you know how much trouble i caused erebuni trying to get my stuff? did i say there practices are proper, no. u deserve the kit, and soon. importshark needs to find out where it is and when they can get it to you.. you shouldnt get your money back just get the kit.. you bought the kit, they paid the manufacturer for the kit, you just dont have it yet.
they didnt guarentee that the thing would be at your door in 4-6 weeks, or did they? i dont think so.. they havent said " hey asshat, you will not be receiving your kit ever, and not be getting your money back " did they, probably not. so ull get the kit from them, im sure, or eventually a refund from rick, if he f***ed up.
i am using my brain.. i have been thru it before and know what is going on at your end. im just telling you to wait, and your not getting your money back unless your never going to get the kit.. if the kits on its way, just taking a while, your not gonna get refund.
i paid for ALOT of shit and had to wait a longggg time for it.. paid $3650 for my turbo kit in march, told i would have to wait 2-3 weeks.. got part of it in end of june, some in july, got stuff fixed throughout july. paid $620 for hood waited 9 months, paid $200 for fenders still waiting since feb. i know what the waiting for something you paid for, so u dont need to drill that in for me..
Importshark NEEDS to get there shit together and find out where your kit is, and should get it to your door, i completely agree, and it looks like another companies business is going to be hurt from poor customer service..
i know you dont have the goods..
nor appropriate or intelligent?!!? WTF does that mean? things sometimes take time is the whole point of the thing... shit happens..
everything isnt cut and dry especially with hyundai products, and especially when dealing with getting them from korea...
<div class='quotetop'>QUOTE </div><div class='quotemain'>3
eople like you are ultimately to blame for scenarios like these even happening. It is your blind allegience to companies with business terms that i consider questionable that allow them to believe their practices are proper.</div>i am to blame? have u seen my posts about the fenders? do you know how much trouble i caused erebuni trying to get my stuff? did i say there practices are proper, no. u deserve the kit, and soon. importshark needs to find out where it is and when they can get it to you.. you shouldnt get your money back just get the kit.. you bought the kit, they paid the manufacturer for the kit, you just dont have it yet.
they didnt guarentee that the thing would be at your door in 4-6 weeks, or did they? i dont think so.. they havent said " hey asshat, you will not be receiving your kit ever, and not be getting your money back " did they, probably not. so ull get the kit from them, im sure, or eventually a refund from rick, if he f***ed up.
i am using my brain.. i have been thru it before and know what is going on at your end. im just telling you to wait, and your not getting your money back unless your never going to get the kit.. if the kits on its way, just taking a while, your not gonna get refund.
i paid for ALOT of shit and had to wait a longggg time for it.. paid $3650 for my turbo kit in march, told i would have to wait 2-3 weeks.. got part of it in end of june, some in july, got stuff fixed throughout july. paid $620 for hood waited 9 months, paid $200 for fenders still waiting since feb. i know what the waiting for something you paid for, so u dont need to drill that in for me..
Importshark NEEDS to get there shit together and find out where your kit is, and should get it to your door, i completely agree, and it looks like another companies business is going to be hurt from poor customer service..
10-05-2005, 07:59 AM
#28
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@01importshark:
Let me get this straight....
Just because "so and so" waited 9 months for a kit, that makes it acceptable? And just because they had the time/money to wait so long, everyone does?
Even more...you believe it is acceptable to promise a product in 4-6 weeks, but not deliver it until 9 months later?
No offense, but that's beyond foolish.
He deserves a refund, and one way or another - whether ImportShark would agree now - he will get it.
Just because it was from Korea does not mean it is above and beyond the law. Stealing is stealing, and thus far, that's exactly what has happened.
Now, as for this thread alone has greatly damaged ImportShark's reputation, and no one in their right mind would order something from them after 2 seconds in this thread.
But, once it becomes a lawsuit (which is public info, by the way) and their listed as negative with the BBB, I can assure you ImportShark will be the one on the losing side of this.
This has nothing to do with Rick...what deals Tom and Rick make behind closed doors is their business. No where during the transaction was the customer made aware his product may get pushed off to an outside party who supposedly all responsibility would go with.
This is Tom/ImportShark's responsibility alone. btcorrad already has a lawyer on the case - does ImportShark really think their customer base of 3 fools who think it's ok to wait 3/4 of a year for a kit is OK will carry them through a damaging lawsuit?
Think again. This guy waited 5 months, and you bring up people who have waited longer, almost as much as twice as long - so obviously this isn't the first time something like this has happened.
Which makes me wonder - why is such a low company/person even allowed to sell/advertise on this site? I don't know if it's a close group of friends excusing each other of their wrongs or what, but it sure is not in anyone's best interest, that's for sure.
This is on par with Shark Racing, and that says quite a bit...
Let me get this straight....
Just because "so and so" waited 9 months for a kit, that makes it acceptable? And just because they had the time/money to wait so long, everyone does?
Even more...you believe it is acceptable to promise a product in 4-6 weeks, but not deliver it until 9 months later?
No offense, but that's beyond foolish.
He deserves a refund, and one way or another - whether ImportShark would agree now - he will get it.
Just because it was from Korea does not mean it is above and beyond the law. Stealing is stealing, and thus far, that's exactly what has happened.
Now, as for this thread alone has greatly damaged ImportShark's reputation, and no one in their right mind would order something from them after 2 seconds in this thread.
But, once it becomes a lawsuit (which is public info, by the way) and their listed as negative with the BBB, I can assure you ImportShark will be the one on the losing side of this.
This has nothing to do with Rick...what deals Tom and Rick make behind closed doors is their business. No where during the transaction was the customer made aware his product may get pushed off to an outside party who supposedly all responsibility would go with.
This is Tom/ImportShark's responsibility alone. btcorrad already has a lawyer on the case - does ImportShark really think their customer base of 3 fools who think it's ok to wait 3/4 of a year for a kit is OK will carry them through a damaging lawsuit?
Think again. This guy waited 5 months, and you bring up people who have waited longer, almost as much as twice as long - so obviously this isn't the first time something like this has happened.
Which makes me wonder - why is such a low company/person even allowed to sell/advertise on this site? I don't know if it's a close group of friends excusing each other of their wrongs or what, but it sure is not in anyone's best interest, that's for sure.
This is on par with Shark Racing, and that says quite a bit...
10-05-2005, 08:05 AM
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1st of all, 01importshark, expect your post to be mod edited.
As for the rest, yes, a written condition stating, "allow 4-6 weeks for delivery' is a guarantee to be at my door, in 4-6 weeks. Ask a lawyer. Also, in writing, I have a further guarantee to have the item shipped to me as soon as the money cleared which is admissable in court. It cleared 5 months ago so, in this case, yes, it is cut and dry.
And you say they don't have to refund unless I NEVER get the kit? What is your legal suggested time frame for never? I'm not talking about your OPINION on this issue. It's simple legalities. You are incorrect. Leave it at that.
You are correct, if I get the kit BEFORE it is resolved in court then, I would receive no refund. At this point it's just a matter of whether or not that happens. I'm not going to wait and see.
As for the rest, yes, a written condition stating, "allow 4-6 weeks for delivery' is a guarantee to be at my door, in 4-6 weeks. Ask a lawyer. Also, in writing, I have a further guarantee to have the item shipped to me as soon as the money cleared which is admissable in court. It cleared 5 months ago so, in this case, yes, it is cut and dry.
And you say they don't have to refund unless I NEVER get the kit? What is your legal suggested time frame for never? I'm not talking about your OPINION on this issue. It's simple legalities. You are incorrect. Leave it at that.
You are correct, if I get the kit BEFORE it is resolved in court then, I would receive no refund. At this point it's just a matter of whether or not that happens. I'm not going to wait and see.
10-05-2005, 08:06 AM
#30
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*mod edit-there's no need for name calling here*
<div class='quotetop'>QUOTE </div><div class='quotemain'>Even more...you believe it is acceptable to promise a product in 4-6 weeks, but not deliver it until 9 months later?</div>
.. i no where said its acceptable but it happens from all the companies.. speedfactor, erebuni, REAL, now IMPORTSHARK. it was never promised for 4-6 weeks.. says allow that time.. not itll be at your door for sure in 4-6 weeks.
there has been no stealing here.. the kit has been said to be in the USA and will probably be shipped out sometime..
<div class='quotetop'>QUOTE </div><div class='quotemain'>Think again. This guy waited 5 months, and you bring up people who have waited longer, almost as much as twice as long - so obviously this isn't the first time something like this has happened.</div>
obviously, if you would have read, i havent had this problem with importshark but was showing that it happens with all companies, even huge ones like EREBUNI.
this is no where CLOSE to on par with shark racing..
why would my post be mod edited.. lol i dont care if it is or not.. "allow" does not mean guarentee... there are always problems with shipping companies.
<div class='quotetop'>QUOTE </div><div class='quotemain'>Even more...you believe it is acceptable to promise a product in 4-6 weeks, but not deliver it until 9 months later?</div>
.. i no where said its acceptable but it happens from all the companies.. speedfactor, erebuni, REAL, now IMPORTSHARK. it was never promised for 4-6 weeks.. says allow that time.. not itll be at your door for sure in 4-6 weeks.
there has been no stealing here.. the kit has been said to be in the USA and will probably be shipped out sometime..
<div class='quotetop'>QUOTE </div><div class='quotemain'>Think again. This guy waited 5 months, and you bring up people who have waited longer, almost as much as twice as long - so obviously this isn't the first time something like this has happened.</div>
obviously, if you would have read, i havent had this problem with importshark but was showing that it happens with all companies, even huge ones like EREBUNI.
this is no where CLOSE to on par with shark racing..
why would my post be mod edited.. lol i dont care if it is or not.. "allow" does not mean guarentee... there are always problems with shipping companies.